Support
Good support and documentation are essential parts of a good product. Our number one priority is support. You can contact us by phone or support@partnersoft.com. We will:
- Answer the phone in person, 8 a.m. to 5 p.m. eastern standard time. The person answering the phone is personally responsible for making sure the issue is correctly addressed;
- Understand that every person at Partner is responsible for customer service. Service is not only a department; it is also an attitude;
- Understand that our software is important to our clients. Our software becomes essential to efficient operation at a utility. If there is a problem that is interrupting production, we will immediately focus all the attention necessary to solve the problem;
- And never allow the standard perception of software company service to impact our operation. We hear horror stories over and over about service by other companies. That will not happen at Partner.
Maintenance
We believe the most effective way to support a software product is to adopt an attitude of customer inclusion. Our maintenance program reflects this attitude. We define maintenance as:
- Minor enhancements;
- Telephone support;
- And fixing discrepancies between the product and the specification ("bugs").
User Directory
We maintain Partner's User Directory, which includes the names and contact information for users of our software. In addition, this directory provides information about each utlity, including its mapping platform and accounting software. Partner's User Directory is updated twice a year and is only available to members of Partner's User Group.
